Release of Medical Records from SOAR

For patients requiring chart records and on-site paper records, please email SOAR Medical Records at  or call 650.995.1245.

  • Request must contain: First Name, Last Name, Date of Birth, Name of Record being requested.
  • State how the patient would like to receive the information: 1) Fax or 2) via US mail (provide address).
  • There is a nominal fee in most cases for these requested materials to be copied and mailed out.
  • There are additional nominal fees for materials that are in off-site storage facilities that must be ordered to fulfill requests.
  • There is a separate charge for accounting (billing) records.
  • Please allow up to 3 business days for requests to be processed.

For patients requiring Film Study Release, please email or call Medical Records at 650.995.1269.

  • To pick up film from one of our three locations, please call 650.995.1269 and leave a message with a contact name and phone number. We will return your call at our earliest convenience to make these arrangements.
  • Film studies may be mailed out. Please make this request via email to
  • Please note: There is a nominal retrieval fee charged for film studies located off-site. In addition, there is a $15.00 UPS mailing fee.
  • For Physiatry Medical Group records release, please contact or call 650.995.1254.